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Important Notes

You must be over 18 to register to an account or submit and order.

You are responsible for complying with all import formalities and paying any import costs or charges, where the products are to be delivered outside Europe.

When we refer to Europe, we mean Germany (unless otherwise indicated) and other countries in the European Union, from time to time and the Rest of the World shall mean all other countries to which we ship excluding Europe.

We only offer contracts in the English language.

Please see our Privacy Policy published on our website for information about how we use your data.

These Terms and Conditions, as may be amended from time to time, shall be binding upon your purchase and the use of our site.



  9. VAT



Verena Bennett is the trading name of Verena Bennett GmbH, a company registered in Germany. Our registered address is Linienstrasse 83a, 10119 Berlin, Germany. You can contact us by email to



The Verena Bennett ("Verena Bennett", "we" "us") website (our "site" or "website") and related services are made available to you. Verena Bennett sells its products, in accordance with the following terms and conditions and any other rules posted on our site (collectively, the "Terms & Conditions"). Please read the Terms & Conditions carefully before placing any orders on We recommend you should keep a copy of the Terms & Conditions for future reference.

We may modify these Terms & Conditions from time to time. If you do not agree to any change to these Terms & Conditions then you must immediately stop using the site. Any changes made after you have placed an order will not apply to that order or any resulting contract, unless we are required to make the change by law, in which case such changed term will apply to the order or resulting contract to that extent.

By visiting registering for any account or ordering or purchasing from us, you are accepting and agreeing to these Terms & Conditions.



To use some of the services or features made available to you on this site you will need to register for an account on our website. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please update your details within the "MY ACCOUNT" page or alternatively notify us using our contact details in Paragraph 1 (About Us). We may also change registration requirements from time to time and can cancel your registration if you do not meet them. The account password you provide should be unique and kept secure and you must notify Verena Bennett immediately of any breach of security or unauthorized use of your account.



In order to make purchases on the site you must be 18 years old or over and you will be required to provide your personal details. In particular, you must provide your real name, phone number, email address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the payment details provided.

The site is available only to individuals and others who meet the Verena Bennett terms and conditions of eligibility, who have been issued a valid credit or debit card by a bank acceptable to Verena Bennett, whose applications are acceptable to Verena Bennett and who have authorized Verena Bennett to process a charge or charges on their credit or debit card in the amount of the total purchase price for the merchandise which they purchase.

By submitting an order or a pre-order (as detailed below in Paragraph 6) you: (a) expressly authorize us to perform such things and to use your information to perform such things and obtain such information about you to or from third parties to, amongst other things, perform identity checks, anti-fraud checks, credit checks, checks arising out of any payment request being referred by your card issuer and such other checks as we may reasonably require for the purposes of verifying that the transaction is genuine and that you have the ability to pay; (b) you agree to submit any further requested information (including any updated information) about you to enable us to carry out such checks and otherwise authenticate your identity and order or pre-order; and (c) you expressly authorize us to validate your credit or debit card with authorisation codes, and failure to agree or provide information in respect of the above within 7 days may result in the cancellation of your order or pre-order.

Further, we shall be entitled to disclose any information provided by you used to process anti-fraud checks to a credit reference or fraud prevention agency, which may keep a record of such information.

Please refer to the Verena Bennett Privacy Policy found on our website for further information about how we use your data.



With respect to any product, one of the following will apply: (a) if the product is in stock, it is available to order on our site, according to Paragraph 6.1 (Ordering) below, (b) if the product is out of stock, but new stocks are on order from the manufacturer, you will be given an opportunity to submit a pre-order, which will become an order from you when the stock comes into our warehouse, in accordance with Paragraph 6.2 (Pre-ordering) below, or (c) if the product is out of stock or any expected stock has been fully pre-ordered and we do not know when the next stocks will be available, we may invite you to sign up to a waiting list for this product, to be notified when the product becomes available to order or pre-order. You may also request to be added to a waiting list at any time by emailing with the product details and size you require. This waiting list shall not be deemed or considered to be an order or a pre-order.

Verena Bennett shall be entitled to restrict multiple quantities of a product being shipped to any one customer or postal address. Verena Bennett may accordingly limit the quantity of a single product that may be ordered in an order and may reject multiple separate orders for the same product.



6.1 Ordering

Our site is an invitation to offer and not a legally binding offer. To purchase from us, you must submit an order through our site. All of your orders are a legal offer to us to purchase on these Terms & Conditions and are subject to availability of stock and acceptance of your offer by us. What this means is that a legally binding contract is not made until you have submitted an order and we have accepted that order as detailed in Paragraph 7 (Acceptance of Your Order) below. However, you authorize us to take payment in advance for your order, before it has been accepted by us.

All orders are subject to availability. Products in your shopping basket are not reserved and may be ordered by other customers. If we have a product in stock and you place it in your shopping basket, but other customers order all the stock before you checkout and submit your order, you may find that the stock has run out. This can happen for very popular products. If this does happen, you may be given an opportunity to pre-order the product, if possible, ready for when we have another batch in stock.


6.2 Pre-Ordering

Where we do not have a product in stock and available for dispatch from our distribution centre, but we have another batch of stock on order from our factory, we, at our discretion, may provide you the possibility to pre-order that product.

You authorize us to take payment in advance for your pre-order, at the time you submit your pre-order. This will ensure that you receive this product in priority when the product is back in stock.

Products received into stock will be pre-allocated to satisfy any paid pre-orders, on the basis of earliest first, and customers making these pre-orders will receive products in priority to customers on the waiting list or customers ordering through the site following receipt into stock. Your pre-order will automatically become an order when a product is received by us into stock and allocated by us to your pre-order.

Please be aware that there may be times when we may be unable to deliver selected pre-ordered products due to production problems or quality check issues identified when we receive an order into stock. In these circumstances, we may cancel your pre-order and we will notify you by email and refund the pre-order payment to your credit or debit card used at the time of the pre-order.


6.3 Rejection and Correction

We may reject or correct an order for any reason, including if any price or delivery charge is incorrectly stated or otherwise in error or we find that we do not have the stock at all of the right quality to meet it, in which case we will give you an opportunity to withdraw your order and obtain a refund of any payment taken for your order.



Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order.

Except in relation to the purchase of virtual gift cards, this email does not amount to an acceptance of your order and a binding contract is not formed until your order is accepted by Verena Bennett will occur, whereby a binding contract will be formed between you and Verena Bennett upon receiving an email you to confirm the products have been dispatched unless you cancel the order. In relation to the purchase of virtual gift cards, a binding contract is formed when we confirm your order and take payment.

The sale contract is, therefore, concluded in Berlin, Germany and the language of the contract is English.

We are not obliged to accept any order you submit and we may refuse to accept an order, cancel any account or order or otherwise refuse service to anyone, at any time, for any reason, at our sole discretion. Typical reasons for not accepting an order may include, without limitation, if we are unable to obtain authorisation for payment, shipping restrictions apply to a particular product, the product ordered is out of stock or the stocks received from our factories do not satisfy our quality control standards and are withdrawn or you do not meet the eligibility criteria (including the respective checks we are required to carry out in order to accept and order) set out within the Terms & Conditions. We are not liable to you or any third party by reason of our withdrawing any merchandise from our website, whether or not that merchandise has been sold, removing screening or editing any materials or content on the site, refusing to process a transaction or unwinding or suspending any transaction after the process has begun.



The price payable for your ordered products and virtual gift cards is as stated on our site, as confirmed in the ordering pages on our site and in any subsequent confirmation we send to you to acknowledge receipt of or accept your order.

The price does not include delivery and a separate delivery charge is payable, which will again be as stated on our site, as confirmed in the ordering pages on our site and in any subsequent confirmation we send to you to acknowledge receipt of or accept your order.

Our prices and other charges are only valid at the time of your visit and may change at any time. Further, certain countries, which may include Russia, may be subject to further restriction and international sanctions. We recommend that you contact your local authorities to determine if there are any additional restrictions and any such taxes or costs with such purchase and import price prior to submitting your order.


9. VAT (MwSt)

You agree to pay VAT (MwSt) on the price, delivery charges and any other charges we may make, at the applicable rate, at the same time as payment of such price, delivery charge or other charge. VAT means Value Added Tax or any other local or regional, value added, sales or consumption tax, levies or any other charges to be paid in any part of the world where the products are being delivered to.

Where the order is to be delivered to a consumer in Europe, then prices, delivery charges and other charges are (unless otherwise stated) inclusive of VAT. For delivery to the Rest of the World, prices, delivery charges and any other charges are (unless otherwise stated) exclusive of VAT.



All prices and delivery charges for products being delivered to a customer in Europe are inclusive of the costs of any customs formalities to import the products into the country or region where the products are to be delivered. Prices and delivery charges for products being delivered to the US or to the Rest of the World to which we deliver, will not include any such costs. You will also be required to pay applicable and relevant duties, taxes, levies or other charges required to be paid to import or payable on import of the products into the country or region where the products are to be delivered or to obtain the release of the products by any import agent, customs or other local or national authority, to the extent not already included in the prices and delivery charges. The above are all referred to as "import taxes and costs" in these Terms & Conditions.

By purchasing from the site you are accepting that you will be responsible and liable to pay all duties, import taxes and costs as may be determined by the country or region that the order is shipped to and accept that the products may be retained by our delivery company or any customs or any other government authority until full payment of such import taxes and costs by you. We are not liable to pay any import taxes and costs and we shall be entitled to charge you any additional costs incurred by Verena Bennett to you and you shall pay to us for such additional charge for any import taxes and costs we pay.

Please be aware that if you choose to not pay such import taxes and costs and these import taxes and costs then fall to Verena Bennett, we shall be entitled to charge you any additional costs incurred by Verena Bennett to you and you shall pay such amount in full to us, in addition to the price and delivery charges, any import taxes and costs, which we may pay. We recommend that you contact your local customs authority to determine the import taxes and costs and a landed cost price prior to submitting your order.



Payment can be made by such payment cards as are stated on our site from time to time. As at the date of these Terms & Conditions, these are VISA, MasterCard, Maestro and PayPal.

Payment will be debited and cleared from your account at the time the order or pre-order is placed. You agree that by submitting an order or pre-order, this authorises Verena Bennett to debit your debit or credit card with the order or pre-order payment immediately on submission of your order or pre-order and implies that you offer to pay Verena Bennett if your order is accepted. If you later withdraw your order or pre-order before we have accepted it or we do not accept your order or pre-order, this payment will be refunded to the debit or credit card as soon as possible.

When placing an order you are confirming that the credit or debit card that is being used is yours or that you have been specifically authorised by the owner of the credit or debit card to use it. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Verena Bennett, we have the right to reject the order or pre-order, notifying you by email.

If you are a customer whose credit or debit card is not denominated in currency of the order, you should note that your card issuer will charge you for any currency exchange at the exchange rate applied by your card issuer at the time your card issuer processes the transaction. You should check with your card issuer what you can expect to pay in your own currency, before submitting your order.

We take reasonable care to make our site secure. All credit or debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. In respect of any saved card details, we will only ever store the card type, the last four digits of the card used and the expiry date and such card details will never be shared with third parties and will only be used to process your order, using our payment partner’s safe payment platform systems. To help ensure that your shopping experience is safe, simple and secure, Verena Bennett uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we shall not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.



Verena Bennett insures each purchase during the time it is in transit until it is delivered to your specified delivery address. Verena Bennett will deliver all products to the delivery address in your order subject to the following terms.

Verena Bennett requires a signature on delivery of all orders. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you by placing an order or a pre-order you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Verena Bennett.

We aim to accept and dispatch all orders in the time periods set out in our Delivery, Returns & Exchange Policy published on our site, if the products are in stock or have been received into stock; however, longer time periods may apply during sale periods or during a period of heavy demand. All stated delivery times are estimates only and should only be used as a guide. For pre-orders, no delivery times are given and delivery will depend on receipt of the products into stock from our factories and any estimates as to when products will be received into stock are purely indicative and may change.

You must comply with Paragraph 10 (Import Duties and Taxes), which requires you to pay all import taxes and costs and will be subject to the following requirements. You are also responsible for obtaining at your own risk and expense any import licence or other official authorisation or other documents to obtain import of the products and you must carry out any customs formalities (including appointing and paying import agents) necessary for the import of the products. Verena Bennett is not responsible for any delays caused by destination customs clearance processes and you must pay all additional costs incurred, if you fail to arrange and pay for any import costs or charges or fail to carry out your responsibilities above.

Due to international trading agreements and regulations, Verena Bennett must adhere to particular shipping restrictions. As a result, we are unable to send exotic skins such as snakeskin and crocodile outside of the Europe. If you add a product to your shopping bag that we are unable to ship to your country, it will be automatically removed from your shopping bag at check out. Alternatively, you can change your shipping address to a delivery address in Europe, as such restrictions do not apply for delivery in Europe.

Further, title to the products will pass to you on delivery. Risk in the products will pass to you also on delivery, unless you fail to comply with your import responsibilities under Paragraph 10 (Import Taxes and Duties) or this Section (Delivery Terms and Shipping Restrictions on Certain Products), in which case risk will pass at the point you fail to comply with those responsibilities.



Paragraph 13 sets out our standard policy for returns and exchanges (the “Verena Bennett Standard R&E Policy”) for the Germany, Europe and all other countries that we deliver to outside Germany and Europe (the 'Rest of the World') and we agree to allow you to return your products for a refund or exchange in accordance with the following policy.


13.1 Returns

When you request a return, you must either specify that you would like a refund or an exchange within 14 days from the day you receive your ordered product, in accordance with Paragraph 13.3 (Delivery and Collection of Returns and Exchanges) below. All products being returned must be returned in full including in their original condition, unused, undamaged, unsoiled, unaltered and complete with all original Verena Bennett packaging. All boxes, heel tips, and other things included with your purchase should be included with your return and are deemed part of the product. All shoes should only be tried on a carpeted surface until you are certain you are keeping them. We are not obliged to accept returns that do not meet the above conditions and we may (a) refuse a refund in such case and (b) send such products back to the customer or require the customer to arrange for their collection from us, in each case at the customer's cost.

Unless you have asked for an exchange, we will refund you the price, for the returned products, within 10 days of receiving the products back at our warehouse in compliance with the return conditions above, less any shipping charges and your refund will be credited to the original payment card. Card refunds may then take up to 10 business days for your bank to complete, depending on the processing time. You will receive a notification email upon completion of your refund.

Unless the products were received by you damaged or faulty, we will not be obliged to refund to you any shipping or any amounts paid by you to us with respect to export or import taxes and costs. Further, import taxes and costs, whether paid by you directly or paid by you to us, may be non-refundable. You may however be able to recover import taxes and costs by contacting your local customs bureau directly.

Returned products, to the extent paid using a virtual gift card, will not be refunded in cash and will be refunded only as value to the virtual gift card or as a separate virtual gift card.

REST OF THE WORLD: Different delivery charges will apply for addresses in the Rest of the World. Such delivery and collection charges are set out on our site.


13.2 Exchanges

If you ask for an exchange, you may only exchange your products for the same colour product, but of a different size. You may not exchange your products for a different product or the same product of a different colour, unless we agree on a case-by-case basis in our sole discretion at the time. Exchanges will be subject to stock availability. We will notify you if an exchange is possible.

Exchange products will be dispatched to you upon our warehouse having received the original products (or any previous exchanges) in the return condition required above and all other delivery and collection charges have been paid by you. Where there is difference in price between the exchange products and the original products, either you must pay the difference before we are obliged to supply the exchanged products using the original payment card or we must refund you the difference in accordance with the refund terms above, less any deductions or withholdings we are entitled to make, each as the case may be. In respect of further exchanges, we may, at our sole discretion, refuse such further exchanges for a product after the first exchange, particularly, if we have reason to suspect that you are not acting in good faith.

REST OF THE WORLD: Exchanges delivered to destinations in the Rest of the World will be processed for customs clearance and therefore any relevant import duty and tax charges may apply. This means that you will be responsible for paying for import taxes and costs for the exchange products and arranging for their import in accordance with Paragraph 10 (Import Duties and Taxes) and Paragraph 12 (Delivery Time and Shipping Restrictions on Certain Products).


13.3 Delivery and collection of returns and exchanges

In order to return or exchange an ordered product, you must return any product within 14 days from the day you receive your ordered products. Otherwise, you will cease to have any right for a refund or exchange under the Verena Bennett Standard R&E Policy.

Where you are returning the products, the unwanted order must be returned to Verena Bennett GmbH, Linienstrasse 83a, 10119 Berlin. Such products and the costs associated with their return to us, including shipping costs will be at your own expense and such products will remain your full responsibility and at your risk until accepted at our warehouse. We recommend that you return the products to us by secure means to ensure that they reach us in good condition and insure the return shipment, as you are under a duty to take reasonable care of the products and will be liable for damage to them until we receive them at our warehouse.

Where Verena Bennett collects the returned products, the following terms shall apply. Our customer care team will contact you to arrange collection and schedule the collection time with you. You must strictly observe the collection time agreed. Collection will be from the same address the ordered products were delivered to, but, at our sole discretion, you may nominate another reasonable collection address (e.g. a work address). Except for the first successful collection attempt of an original product, which is offered free of charge, all costs for collection of any products you are returning, including original products supplied to you under your order and any exchange products you are returning under your order and any collection attempt fails (other than due to our fault), shall be at the customer’s expense. The applicable collection charge will be the collection charge as stated by our elected courier company at the time you make your return request.

REST OF THE WORLD: The returned products will remain at your risk until they arrive at and are accepted by our warehouse (except for any loss or damage caused by our acts or comissions or those of our carrier). Different collection charges will apply for address in the Rest of the World, as set out in our delivery and collection charges on our site.



If you receive faulty products, you have the right to ask for a repair, exchange, reduction in the price or a full or partial refund. Please email with images of any of your purchases, which you consider have been delivered faulty.

Products are "faulty" if they do not conform to the implied terms, which require that our products must correspond to their description and be of satisfactory quality.

Special points to note: If your products become faulty within 6 months of your receiving them, then the law will treat them as having been faulty when you received them. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you ask for a refund, we may be entitled to reduce any refund to take account of any use you have had of the products since they were delivered to you. If you would like to exchange a faulty product instead of obtaining a refund, we can only replace it for the same product in the same size and any exchange is subject to availability. If you ask for a repair, we will do so only where possible and not disproportionate. If you ask for a repair or replacement and we do not provide one in a reasonable time or have reason for not providing one (other than due to your fault), then you will be entitled to exercise your right to ask for a reduction in price or refund.



We have made every effort to display as accurately as possible the colours of our products that appear on Verena Bennett. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.



For the purposes of Paragraph 16 "our content" is defined as everything making up our site, including any trade marks and all other intellectual property and material rights, graphics, photographs, images, sounds, music, video, audio or text on our site, any javascripts, flash objects or other code and all HTML, CSS and other mark-up, but excluding your content.

You acknowledge that all copyright, designs, trademarks and all other intellectual property and material rights relating to our content is and remains our sole and absolute property and that you are granted no right, licence or interest in or to the same except for the browsing licence detailed below. All our content is protected by national intellectual property and other laws and international treaty provisions.

You are granted a licence to download and view such of our content as we enable to be downloaded, using a web browser and to keep a copy of our content that you download in your browser cache for off-line browsing, provided that you shall delete any copy of our content which you hold on request or in any event when our content is expressed to expire in any HTTP expires header. This site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any content, software, products or services contained within this site. You may not use this site or any of its contents, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site. Any reproduction or redistribution of our content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of our content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

Our site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any content, software, products, or services contained within this site. You may not use this site or any of our content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

Verena Bennett takes reasonable care to ensure that the information on this site is accurate and complete. Verena Bennett does not promise that Verena Bennett’s content is accurate or error-free.

Verena Bennett does not promise that the functional aspects of the site or Verena Bennett’s content will be error free or that this site, our content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.



For the purposes Paragraph 17 "your content" is any graphics, photographs, images, sounds, music, video, audio or text which you upload to our site, including into your account or into any feedback, review, forum or other interactive system forming part of or accessed through our site.

You also grant Verena Bennett a perpetual, irrevocable, royalty free, transferrable, licence, with the right to grant sub-licences, to copy, edit and do anything else whatsoever with your content, including, where your content is provided to a public section of our site, publication and republication in any form or media in any part of the world. You waive all moral rights (including to be identified as author) in relation to your content.

You warrant that and shall ensure that you have the right to grant the licence above and that the exercise by us of that licence shall not infringe any copyright or other intellectual property rights in any part of the world. You warrant that and shall ensure that your content is not confidential, unlawful, defamatory, racist or libellous, incitement to hatred or violence, detrimental to people, institutions or religions or to people's privacy, capable of causing harm to minors or unwarranted distress to any person, detrimental to our trade marks or our content, personal data of a third party, using our site to promoting and advertise any businesses, product, service or other thing. Our site is available to the public and information that is confidential should not be posted to this site.

Verena Bennett reserves the right at its sole discretion not to publish or to remove any of your content for any reason whatsoever.



You agree that you will be personally responsible for your use of this site and for all of your communication and activity on and pursuant to this site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users or otherwise violated the Terms & Conditions we may deny you access to this site on a temporary or permanent basis.



We shall not be liable for any loss, damage, liability, expense, cost or any other losses, whether direct, indirect or consequential (collectively, "Loss") relating to you or any other third party, including, without limitation, to any Loss relating to profit, goodwill, reputation, corruption of data whether arising out of your use, delay or inability to use our site or its content, arising in contract, tort (including negligence), was not foreseeable at the time or was outside Verena Bennett’s reasonable control or otherwise, except in the case of death or personal injury or where otherwise caused directly by our negligence or fraud, in each case as held by a final court of competent jurisdiction. This shall not affect any rights that you have under law.



You acknowledge and agree that no joint venture, partnership, employment or agency relationship exists between you and Verena Bennett as a result of the Terms & Conditions, your use of this site or any orders you submit. You agree that you may not and will not hold yourself out as a representative, agent or employee of Verena Bennett and we shall not be liable for any representation, act or omission on your part.



If you breach the Terms & Conditions and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms & Conditions.



The Terms & Conditions, any contract with you arising out of your registration with our site or any order for any products you place with us and any contractual or non-contractual claims relating to the products, together with all our policies and procedures, will be governed by and construed in accordance to the laws of Germany and the courts of Germany shall have exclusive jurisdiction in relation to the same.